This Law regulates on complaints and settlement of complaints against administrative decisions or acts of state administrative agencies or competent persons in these agencies; complaints and settlement of complaints related to disciplinary decisions against cadres or civil servants; reception of citizens; management and supervision of complaint settlement work.

Application of the law on complaints and settlement of complaints

1. Complaints of foreign agencies, organizations and individuals in Vietnam and settlement of these complaints comply with this Law, unless otherwise provided for by treaties to which the Socialist Republic of Vietnam is a contracting party.

2. Complaints and settlement of complaints against administrative decisions or administrative acts in public non-business units and state enterprises comply with this Law.

The Government shall specify this Clause.

3. Based on this Law, competent bodies of political organizations, socio-political organizations, social organizations and socio-professional organizations guides complaints and settlement of complaints within their bodies or organizations.

4. Based on this Law, the Supreme People's Court, Supreme People's Procuracy, State Audit, National Assembly Office, President Office and other state agencies regulate complaints and settlement of complaints within their agencies.

5. In case another law otherwise provides for complaints and settlement of complaints, such law will prevail.

This Law takes effect on July 01, 2012.

The provisions on complaints and settlement of complaints of Law No. 09/1998/QH10 on complaints and denunciations, which was amended and supplemented according to Law No. 26/ 2004/QH11 and Law No. 58/2005/QH11, cease to be effective on the effective date of this Law.

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