Scope of regulation

1. This Law prescribes the responsibility for receiving citizens; rights and obligations of persons making complaints, denunciations, petitions and reports; the organization of citizen reception activities at citizen reception offices and citizen reception places of agencies, organizations and units, and conditions to ensure citizen reception activities.

2. The reception of representatives of agencies or organizations making complaints, petitions or reports and reception of foreigners making complaints, denunciations, petitions or reports are the same as citizen reception.

Responsibility for citizen reception

1. State agencies responsible for receiving citizens include:

a/ The Government;

b/ Ministries, ministerial-level agencies; directorates and equivalent organizations; state management departments;

c/ People’s Committees of all levels;

d/ Specialized agencies of provincial-level People’s Committees; specialized agencies of district-level People’s Committees;

dd/ Agencies of the National Assembly;

e/ People’s Councils of all levels;

g/ People’s Courts, People’s Procuracies and State Audit Offices.

2. National Assembly deputies and deputies of People’s Councils of all levels shall receive citizens in accordance with this Law and other relevant legal documents.

3. Within the ambit of their functions, tasks and powers, political organizations, the Vietnam Fatherland Front Committee, socio-political organizations, government-attached agencies and public non-business units shall receive citizens in conformity with the requirements, scope and characteristics of their operations.

Pursuant to this Law, central agencies of political organizations, the Vietnam Fatherland Front Committee and socio-political organizations shall prescribe citizen reception at agencies and organizations within their systems. The Government shall prescribe citizen reception at government-attached agencies and public non-business units.

This Law takes effect on July 1, 2014.

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